Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@saja-official.com 

Items sent back to us without first requesting a return on our email will not be accepted.

You can always contact us for any return question at hello@saja-official.com


Damages and issues
We perform a thorough quality check on products before shipping them. This ensures that items left our warehouse in pristine condition with no damages. Please inspect your order upon reception and contact us immediately if the item is damaged during shipment by our shipping provider so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), items that have shown signs of wear, and when stated. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on items with visible wear and/or scuff marks on the leather sole. Please try shoes on a carpeted surface until you are sure that you are keeping the item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded in the form of store credit that can be used within 6 months of issue. Please adhere to the time limit of your store credit. If the item does not pass our inspection as stated in the section above, the refund will not be processed and the item will be sent back to your address.